General FAQs

Where is Halocarbon located?

Halocarbon has a strategic East Coast presence, with facilities in New Jersey and South Carolina. Click here to see a map with Halocarbon icons indicating our locations.

How do I get to your N. Augusta, SC facility?

Please click here for directions.

How do I purchase your products?

Call toll-free in the U.S. 1-800-338-5803 or +1-201-262-8899 internationally. In the United States and Canada, Halocarbon sells on a direct basis. We have distributors in most parts of the world. Halocarbon will ship directly if we do not have a distributor in your country.

What safety precautions should I take when handling your products?

Please refer to the specific MSDS for your product.

What are your office hours?

9-5 p.m. Eastern U.S. time Monday through Friday.

Can I buy with a credit card?

Yes, we accept Visa, MasterCard, American Express and Discover for most orders.

Is my product normally in stock?

Halocarbon prides itself on our responsiveness. Most of our standard products are in stock and ready to ship.

How long will it take for my order to be shipped?

Our goal is to ship standard items out of our manufacturing plant in North Augusta, SC in 2 to 3 business days.

What is your return policy?

We allow limited return of our products with a restocking charge and subject to other requirements. Please contact Customer Service for specific information.

What is your Environmental, Health, Safety & Security policy?

Please see our Responsible Care page for additional information.

Where can I find all of your brochures and sales materials?

Visit our Literature section.